NationMaster's Partial Surrender
This is the first direct communication between Mr. Steinmetz and I after his ultimatum. As you can see, NationMaster was unable to back up its threats.
Note that this email by Nation Master contains factual inaccuracies. See this tdaxp post for a commentary. Most worrying is that he has yet to apologize for the false charge of defamation, or unambiguously retract the abusive threat of lawyers.
Steinmitz's epistle is timestamped Nov 10, 2005 5:29 AM:
You were billed through PayPal on Sept. 21st 2004. You complained to us on Sept. 28th, 2004. Priya responded on Oct. 15th 2004 and gave you instructions on how to cancel your account through PayPal (since were not able to do it for you, as per PayPal rules at that time).You responded with a friendly "I appreciate your assistance and reply," on Oct 17th. On March 21st 2005 you are billed again, meaning the PayPal account had not been canceled (again, completely out of our hands). You sent an e-mail to Priya on April 1st 2005 in which you were obviously upset, but still did not unsubscribe yourself to our service. Priya responds on April 8th outlining again the directions for unsubscribing. As Priya mentioned in this e-mail, "I state this again - we CANNOT unsubscribe you from this end when you pay through the PAYPAL gateway. Paypal insists that they be the ones sign out their own members. It is their policy, not ours."
We suggest in the future that you understand with some payment gateways there are technological restrictions that prevent publishers from having the power that you may like them to. We did always offer an alternative payment gateway using your credit card (and even recommended this on the site) but you chose PayPal. We find it disappointing but also telling that you never raised an issue with the PayPal resolution centre, which is the normal route PayPal users take when they have a dispute with a seller.
Lastly, since we are now an entirely free educational site that values the input from our users and the community we've grown, we consider this payment matter closed, particularly considering we have given you a refund.
We invite you to publish this e-mail in its entirety on your blog.